Terms and Conditions

Effective Date: [Insert Date]

Last Updated: [Insert Date]

Welcome to Fibernet Broadband! By using our internet services, you agree to the following terms and conditions. Please read them carefully.

1. General Terms

• These terms govern the use of Fibernet Broadband services provided to customers.
• By subscribing to our services, you agree to comply with all applicable laws and regulations.
• We reserve the right to modify these terms at any time. Updated terms will be available on our website.

2. Service Availability & Installation

• Service availability depends on network coverage in your area.
• Installation charges may apply, which will be communicated before setup.
• Customers must provide necessary permissions for installation at their premises.

3. Plans, Charges & Payments

• Customers must choose from available broadband plans listed on our website.
• All charges, including installation and monthly rental fees, must be paid as per the plan terms.
• Late payment may result in service suspension until the dues are cleared.
• We reserve the right to change plan pricing with prior notice.

4. Fair Usage Policy (FUP)

• Our plans may have a Fair Usage Policy (FUP) limit, beyond which speed may be reduced.
• Unlimited plans are subject to reasonable usage limits to ensure fair bandwidth distribution.

5. Acceptable Use Policy

• Customers must not use the service for illegal activities, hacking, spamming, or copyright violations.
• Any misuse of the network that affects other users may lead to service suspension.
• Customers are responsible for maintaining the security of their devices and networks.

6. Service Downtime & Maintenance

• We strive to provide uninterrupted services but cannot guarantee 100% uptime.
• Scheduled maintenance may be conducted with prior notice, affecting service availability.
• We are not liable for service interruptions due to technical faults, natural disasters, or third-party failures.

7. Refund & Cancellation Policy

• Installation charges and subscription fees are non-refundable.
• If a customer wishes to cancel the service, they must inform us [X] days in advance.
• Refunds (if applicable) will be processed as per company policy.

8. Equipment & Ownership

• Any equipment provided by Fibernet Broadband remains our property unless purchased by the customer.
• Customers must return the equipment in working condition upon service termination.
• Damage to company-owned equipment due to customer negligence may result in additional charges.

9. Privacy Policy

• We collect and store customer information as per our Privacy Policy.
• We do not share customer data with third parties except as required by law.

10. Limitation of Liability

• We are not responsible for any data loss, security breaches, or consequential damages caused due to internet usage.
• Our liability is limited to the amount paid by the customer for the current billing cycle.

11. Dispute Resolution

• Any disputes regarding our services will be resolved through mutual discussion.
• If unresolved, the dispute will be governed by the laws of Karnataka, India.

12. Contact Information

By subscribing to Fibernet Broadband, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.